Refund and Cancellation Policy
Last Updated: December 7, 2025
Cancellation by Sellers
| Cancellation Timing | Refund | Platform Fee |
|---|---|---|
| More than 24 hours before appointment | 100% refund | Refunded |
| Less than 24 hours before appointment | 50% refund | NOT refunded |
| No-show (missed appointment) | No refund | No refund |
How to Cancel
- Via Platform: Go to "My Bookings" → Select appointment → "Cancel Appointment"
- Via Email: support@getantiqueoffer.com (include Booking ID)
- Via Phone: [Phone Number] (Mon-Fri, 9 AM - 6 PM CT)
Late Cancellation Fees
Dealers may charge a cancellation fee (up to 50% of service price) for cancellations less than 24 hours before appointment.
No-Show Policy
If you miss an appointment without prior cancellation:
- Full payment charged (100%)
- No refund issued
- Account warning (3 no-shows = suspension)
Exceptions:
- Medical emergency (with documentation)
- Natural disaster or extreme weather
- Platform outage preventing cancellation
Cancellation by Dealers
If a dealer cancels your appointment:
Full Refund
- 100% refund (including Platform fee)
- Processed within 5-10 business days
Compensation for Late Cancellation
If dealer cancels less than 24 hours before appointment:
- Full refund PLUS
- $25 Platform credit (for future bookings)
Refund Processing
Timeline
- Standard Refunds: 5-10 business days
- Expedited Refunds: 2-3 business days (may incur fee)
Method
- Refunded to original payment method (credit card, debit card, PayPal)
- Check or bank transfer (if original method unavailable)
Dispute Resolution
If you disagree with a refund decision or have an issue with a service:
Step 1: Contact Us
Please contact us first! We resolve 95% of disputes amicably. Email: disputes@getantiqueoffer.com
Process
- Contact dealer directly (via Platform messaging)
- If unresolved, email disputes@getantiqueoffer.com within 14 days
- Platform Mediation Team will review within 48 hours
- Final decision issued within 5 business days
Service Quality Guarantee
We stand by the quality of our verified dealers. If you are unsatisfied with a service:
- Report issue within 24 hours of service
- Provide photos/documentation
- Subject to dealer availability
Remedies may include:
- Re-service at no cost
- Partial or full refund
- Dealer may charge rescheduling fee ($25-50)
- Subject to dealer approval
Contact Us
For any questions regarding refunds or cancellations:
Antique Offer Support
123 Antique Lane, Suite 100
Houston, TX 77002
Email: refunds@getantiqueoffer.com